SO WHY AM I STILL ANGRY?
Of course I’m angry with the person or people who stole the site, but that’s out of my hands. The reason I’m writing this post is to let people know that this really can happen – to anyone – and to offer suggestions for how to minimize the chances that it will happen to you below, but beyond that, I’m writing this post because this incident made me very, very angry at GoDaddy and HostMonster. And I want you to know why.
No one at either company questioned my statement supported by written proof that the website belonged to me. No one doubted that it had been transferred without my authority. And yet I had to spend days – days during which the hacker could have done virtually anything he wanted – trying to reach one single person who was able to do anything, because the support staff and supervisors I spoke with who had to have numbered fifty or more were completely uninformed as to how to handle this situation beyond saying, “Jeez, that sucks. Can’t help you.”